15000 Privacy Policy — User Personal Information Protection
This Privacy Policy explains how the 15000 platform collects, uses, stores and protects the personal information of users who register and use our services in Malaysia. Your privacy is our priority, and we are committed to handling your data responsibly and transparently.
Effective Date: 1 January 2026. This policy is subject to updates from time to time.
Information Collected by the Platform
When you register and use the 15000 platform, we collect various types of information to provide you with a secure, fully functional and personalised experience tailored for users in Malaysia.
Your full name, email address, phone number, date of birth and encrypted password are collected at registration to verify your identity and manage your account.
Device type, operating system, browser type, IP address and session data are collected automatically to ensure login security and optimise the mobile experience.
Transaction records in MYR (RM), masked account numbers and payment methods (TNG, FPX, Maybank) are retained for processing and compliance purposes.
Betting history, games played, active session times and interactions with platform features are recorded to improve our services and detect anomalies.
Session cookies are used to maintain login state and user preferences. No third-party advertising cookies are used without your consent.
Messages sent to the 15000 support team are retained to allow issues to be tracked and resolved effectively.
How We Use Your Information
15000 uses the information collected solely for legitimate purposes directly related to the provision of platform services. We do not sell or rent users' personal information to any party.
- Account management and identity verification — ensuring only verified users can access their accounts.
- Financial transaction processing — handling MYR deposits and withdrawals securely and accurately.
- Legal compliance and fraud prevention — identifying suspicious activity and meeting applicable legal requirements.
- Service improvement — analysing usage patterns to improve platform functionality, performance and user experience.
- Service communications — sending important notifications relating to your account, transactions and policy updates.
- Customer support — enabling our team to resolve enquiries and issues more efficiently.
Cookies, Tracking & Data Security
Use of Cookies
The 15000 platform uses essential cookies to maintain user login sessions and store interface preferences. These cookies contain no personally identifiable information and expire when the login session ends. Users can configure their browser settings to reject cookies, though doing so may affect certain platform functions.
Data Security & Storage
All user data is stored on secure servers with industry-standard SSL encryption, protecting information both in transit and at rest. 15000 enforces strict access controls — only authorised personnel may access user data, and solely for permitted operational purposes. User passwords are never stored in plain text; they are encrypted using robust algorithms before being saved.
User data is retained for as long as the account remains active and for any period required by applicable law. Once an account is closed, personal data will be deleted or anonymised within a reasonable timeframe, unless a longer retention period is required by law.
- SSL encryption in transit
- Passwords are encrypted and never stored in plain text
- Layered access controls for sensitive data
- 24-hour account activity monitoring
- Bank account numbers are masked in records
Sharing Information with Third Parties
15000 does not sell, rent or disclose users' personal information to third parties for marketing purposes. However, we may share limited information in the following circumstances:
- Approved payment processors — required transaction details are shared with approved payment providers such as banks and e-wallet operators to process deposits and withdrawals in MYR.
- Legal compliance — information may be disclosed to Malaysian authorities if required by law, court order or a valid regulatory directive.
- Technical service providers — infrastructure providers that assist in operating the platform may process certain technical data, subject to strict confidentiality agreements.
- Fraud protection — in cases involving suspected fraud or criminal activity, relevant information may be shared with the appropriate authorities.
In all of the above situations, we share only the minimum information necessary and ensure that recipients are bound by equivalent confidentiality obligations.
User Rights & How to Contact Us
As a 15000 platform user, you have certain rights regarding your personal data. We respect these rights and will process your requests within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through 15000 customer support.
If your information is inaccurate or incomplete, you can request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data upon account closure, subject to retention requirements set out under Malaysian law.
For any enquiries, requests or complaints relating to this Privacy Policy, please contact the 15000 support team:
- Email: [email protected]
- Live Chat: Available on the 15000 platform, 24 hours a day
- Email response time: Within 3 business days
15000 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any material changes via in-platform notifications. Your continued use of the platform after changes are published constitutes your acceptance of the updated policy. Related policy documents such as Terms & Conditions and Responsible Gaming available for your reference.